Track Your Shipment

Depending on our stock levels, stringent quality checks, selected shipping option, and your geographic location, you should receive your tracking information between 12 hours to 2 business days.

We ship our generic medications globally. Depending on your location, we may dispatch from different warehouses, which can influence your delivery timeframe.

Depending on your exact location in the U.S., domestic delivery will take anywhere from 3 – 4 business days. Orders are usually shipped within 12 hours of receiving payment and take an additional 24 – 72 hours to arrive. Deliveries to cities are usually faster, with more rural locations taking up to 5 days.

International orders shipped from Singapore, Dubai or India typically arrive within 2-3 weeks, although many reach their destination sooner. Deliveries to urban areas tend to be faster, while more remote or rural locations can take up to 5 weeks for delivery.

International delivery times can be unpredictable and are beyond our control, as they depend on various factors such as US customs delays, cargo flight schedules, and other elements related to overseas shipping. However, you can roughly estimate your delivery time as follows:

International shipping duration typically takes 7 – 10 business days. Additionally, customs clearance usually takes around 2 – 3 days but can sometimes be longer. Finally, the in-country transit time can range from 2 – 5 business days, depending on the efficiency of your local postal service.

To ensure customer satisfaction, we guarantee that all orders will arrive within 30 business days. This timeframe is intentionally wide to allow for various logistical factors beyond our control. Rest assured that we are committed to delivering your order within a reasonable time frame.

You may receive your tracking number fairly quickly after you place your order, but it will take some time for it to appear online.

Your order information might not be visible in the tracking system until your shipment arrives in your destination country. Therefore, you might occasionally see messages like “Tracking details not found”, “Tacking number does not exist” or “Pre-shipment”. 

Packages sent via Asendia and India Post shipping options are typically not fully trackable. However, on the plus side, they are easily cleared through customs and almost never confiscated.

Unfortunately, tracking updates might not be available for some shipments at all. This happens because global postal carriers are trying to optimize and expedite their processes, which may involve skipping the scanning of packages.

Tracking information for U.S. domestic orders is available 24 – 72 business hours after you pay for your order.

After receiving your tracking number, please wait 5 – 7 business days before attempting to track your shipment. Once your tracking number is active, we will send you an additional tracking notification via email. You will receive automatic email and SMS updates as your order progresses.

Once your package arrives in your country, it’s recommended that you use your local government postal service (such as USPS, Australia Post, Royal Mail, etc.) for tracking. These local sites tend to provide more detailed and regular updates. Additionally, you can track all of your shipments at 17Track.

Customs clearance is a necessary procedure for all goods crossing a border between countries. It usually takes 2-3 days, but can sometimes take up to 14 days if there is a delay at customs, so you may experience a delay in receiving your items.

Please submit a support ticket if you feel your order is stuck.

We prioritize client confidentiality in all our packaging. The package will not reveal its contents or price, ensuring discretion at all times.

Typically, our packages do not require a signature upon delivery as we prioritize non-contact delivery. Whenever possible, your package will be left securely at your location and we will attempt to deliver it directly to your mailbox. 

However, packages with an ‘EA’ suffix formatted as RRxxxxxxxxxxxAE will require a signature. If no one is available to receive the package, it can be picked up at your local post office the next business day.

If your order doesn’t arrive within the specified timeframe, contact our customer support team to request an urgent status update and, if necessary, a reshipment of your order.