Track Your Shipment

Most of our shipments go smoothly, but if there is a problem with a product, our refund policy ensures that buyers are satisfied with the product they ordered or always get their money back.

Enter Your Order Number & Check Shipment Status

To track your order, enter your order number and email address:

To track your order, please enter the tracking number you received in the shipping confirmation email

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Most Common Order Tracking Issues

  • Tracking Information for Your Package Will Be Available Once It Reaches the Destination Country

    The tracking information for your order may not be visible in the tracking system until the shipment arrives in your destination country. Therefore, you may occasionally see messages such as "Tracking Details Not Found," "Unknown," or "Pre-Shipment. Please allow 5 to 7 business days after you receive your shipping confirmation email to track your shipment. We'll email you a tracking notification when your tracking number is live. If your order arrives in your country, please use your local government postal service such as USPS for the best tracking results. In addition, you can track all your shipments at 17Track.

  • Will I Need to Sign for the Product When It Is Delivered?

    Most of our shipments do not require a signature upon delivery. Your package will be left where it's safe to do so. We will attempt to deliver your package to your mailbox. A signature may be required for packages sent via Emirates Post from Dubai (RRxxxxxxxxxAE). If you are not at home, you can pick up the package at the post office indicated on the notice within 5 days. If the package is not claimed within 5 days, it will be returned to the sender.

  • When Should I Expect Delivery?

    Unfortunately, we can't give you an exact ETA. The delivery time for international shipments is not always stable, and it is also out of our control, as it depends on delays at customs (mostly at the US port in NY), cargo flights, and many other factors. Total delivery time (usually 10-18 business days) depends on many factors because your package is coming from overseas, so your rough estimates are as follows: International shipping time (usually 7-10 business days) + customs clearance time (usually 2-3 days, but can take much longer, up to 2 weeks) + in-country transit time (2-5 business days, depending on your local postal service). Domestic shipments are delivered within 2-4 days plus please allow up to 24-72 hours for your order to be processed and shipped.

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Where Can I Track My Order?

Our shipping process focuses more on the ease with which your packages move through the postal system than on overall speed. A well-sent package that does not need to be re-shipped will almost always arrive faster than one that moved quickly through the postal system but was suddenly detained at customs. As a result, we work with many small carriers, and the best place to track your package depends on which carrier was actually used.

Your order was shipped via Emirates Post (RRxxxxxxxxxxxAE). The best place to track your shipment is directly on the 17Track website.

If it has already been 10-14 days since your item was shipped and it has already arrived in your country, you may also want to try the website of your government postal service provider for more accurate tracking results.

Your order was shipped via French Post (LKxxxxxxxxxFR). The best place to track your shipment is directly on the Asendia website.

It will appear on the USPS website only when it arrives in the US.

Packages shipped via Asendia pass through US Customs easily. However, they may not have real-time tracking updates.

The standard route for this shipping option is Singapore to the USA via a sorting hub in France.

Additionally, you can track all of your shipments at 17Track.

Your order was shipped via Bpost International (LDxxxxxxxxxBE). The best place to track your shipment is directly on the Bpost website after 10 days it was actually dispatched.

It will appear on the website of your government postal service provider only when it arrives in your country (it takes 2 weeks approximately).

Packages shipped via Belgium Post International pass through customs easily. However, they may not have real-time tracking updates.

The standard route for this shipping option is from Singapore to the USA or Australia via a sorting hub in Belgium.

Additionally, you can track all of your shipments at 17Track.

Your order was shipped via Singapore Post (LPxxxxxxxxxSG). The best place to track your shipment is directly on the Singapore Post website.

If it has already been 10-14 days since your item was shipped and it has already arrived in your country, you may also want to try the website of your government postal service provider for more accurate tracking results.

Additionally, you can track all of your shipments at 17Track.

Your order was shipped via India Post (LPxxxxxxxxxIN). The best place to track your shipment is directly on the USPS website after 10-14 days since your item was shipped.

Additionally, you can track all of your shipments at 17Track.

Your order has been shipped via India Post (RMxxxxxxxxxxxIN). The best way to track your shipment is to go directly to the Royal Mail website 10-14 days after your item has been shipped.

Additionally, you can track all of your shipments at 17Track.

Your order has been shipped via EMS India Post (EAxxxxxxxxxIN). The best way to track your shipment is to go directly to the India Post website.

If it has already been 10-14 days since your item was shipped and it has already arrived in your country, you may also want to try the website of your government postal service provider for more accurate tracking results.

Additionally, you can track all of your shipments at 17Track.

Your order has been shipped via Swiss Post (LPxxxxxxxxxCH). The best way to track your shipment is to go directly to the Swiss Post website.

If it has already been 10-14 days since your item was shipped and it has already arrived in your country, you may also want to try the website of your government postal service provider for more accurate tracking results.

Additionally, you can track all of your shipments at 17Track.

Your order was shipped via USPS Priority Mail or Priority Mail Express. The best place to track your shipment is directly on the USPS Tracking page.

USPS tracking number is usually a 22-digit number. The number of digits may vary depending on the service we are using.

Your order has been sent by Royal Mail. The best way to track your shipment is to go directly to the Royal Mail website 1-2 days after your item has been dispatched.

Please visit your government postal service’s website for the best tracking results.

You can also track all of your shipments on 17Track.

Enter your tracking number below, click the Track button, and select one of the following options for the latest tracking updates.

Frequently Asked Questions

Depending on our stock levels, stringent quality checks, selected shipping option, and your geographic location, you should receive your tracking information between 12 hours to 2 business days.

We ship our generic medications globally. Depending on your location, we may dispatch from different warehouses, which can influence your delivery timeframe.

Depending on your exact location in the U.S., domestic delivery will take anywhere from 3 – 4 business days. Orders are usually shipped within 12 hours of receiving payment and take an additional 24 – 72 hours to arrive. Deliveries to cities are usually faster, with more rural locations taking up to 5 days.

International orders shipped from Singapore, Dubai or India typically arrive within 2-3 weeks, although many reach their destination sooner. Deliveries to urban areas tend to be faster, while more remote or rural locations can take up to 5 weeks for delivery.

International delivery times can be unpredictable and are beyond our control, as they depend on various factors such as US customs delays, cargo flight schedules, and other elements related to overseas shipping. However, you can roughly estimate your delivery time as follows:

International shipping duration typically takes 7 – 10 business days. Additionally, customs clearance usually takes around 2 – 3 days but can sometimes be longer. Finally, the in-country transit time can range from 2 – 5 business days, depending on the efficiency of your local postal service.

To ensure customer satisfaction, we guarantee that all orders will arrive within 30 business days. This timeframe is intentionally wide to allow for various logistical factors beyond our control. Rest assured that we are committed to delivering your order within a reasonable time frame.

You may receive your tracking number fairly quickly after you place your order, but it will take some time for it to appear online.

Your order information might not be visible in the tracking system until your shipment arrives in your destination country. Therefore, you might occasionally see messages like “Tracking details not found”, “Tacking number does not exist” or “Pre-shipment”. 

Packages sent via Asendia and India Post shipping options are typically not fully trackable. However, on the plus side, they are easily cleared through customs and almost never confiscated.

Unfortunately, tracking updates might not be available for some shipments at all. This happens because global postal carriers are trying to optimize and expedite their processes, which may involve skipping the scanning of packages.

Tracking information for U.S. domestic orders is available 24 – 72 business hours after you pay for your order.

After receiving your tracking number, please wait 5 – 7 business days before attempting to track your shipment. Once your tracking number is active, we will send you an additional tracking notification via email. You will receive automatic email and SMS updates as your order progresses.

Once your package arrives in your country, it’s recommended that you use your local government postal service (such as USPS, Australia Post, Royal Mail, etc.) for tracking. These local sites tend to provide more detailed and regular updates. Additionally, you can track all of your shipments at 17Track.

Customs clearance is a necessary procedure for all goods crossing a border between countries. It usually takes 2-3 days, but can sometimes take up to 14 days if there is a delay at customs, so you may experience a delay in receiving your items.

Please submit a support ticket if you feel your order is stuck.

We prioritize client confidentiality in all our packaging. The package will not reveal its contents or price, ensuring discretion at all times.

Typically, our packages do not require a signature upon delivery as we prioritize non-contact delivery. Whenever possible, your package will be left securely at your location and we will attempt to deliver it directly to your mailbox. 

However, packages with an ‘EA’ suffix formatted as RRxxxxxxxxxxxAE will require a signature. If no one is available to receive the package, it can be picked up at your local post office the next business day.

If your order doesn’t arrive within the specified timeframe, contact our customer support team to request an urgent status update and, if necessary, a reshipment of your order.

It took 12 days from the date of purchase to my doorstep in Minnesota. ModafinilUSA has the fastest delivery time out of all the vendors and express mail was free. I am more than happy with my purchase and especially with the speed of delivery compared to other vendors out there.

Received package earlier than expected delivery date, in good condition. I only had to pay for delivery of free samples, no problems with customs or postage and I received regular updates by email.I recommend getting the free samples of both to see which one works better for you. Will buy again.

Ultimate Privacy

At ModafinilUSA we prioritize discretion and privacy. All Modafinil orders are shipped quickly in unmarked, discreet packaging such as a plain box or padded envelope. A customs declaration, which provides necessary information to customs authorities about the imported goods, is attached to each package. While this declaration is required by law, we respect your privacy and mark all declarations as health supplements. If your package encounters problems at customs, rest assured that we will arrange a free reshipment for you.
DISCREET
 

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How Soon Will I Receive My Parcel Tracking Number?

Once your order is processed and shipped, you will receive a confirmation email containing your tracking number. This email typically arrives within 24 to 48 hours after your order is dispatched. However, there may be a brief delay before your tracking information becomes accessible. Once your package reaches its destination country, you’ll gain access to the tracking details.

Providing an accurate email when buying drugs from our online pharmacy ensures clear and effective communication throughout the entire purchasing process. It guarantees that you stay informed, your questions are addressed promptly, and your order experience is seamless and secure.

If There Are Problems with Delivery…

If you encounter any issues with the delivery of your order, rest assured that our dedicated team is here to assist you every step of the way. Here’s what you can do if you experience any problems with your order’s delivery:

  • contact customer support: If you notice any discrepancies or delays in the delivery of your order, please don’t hesitate to reach out to our customer support team. You can contact us via email or the contact form provided. Our representatives are available to assist you and provide the necessary guidance;
  • provide order details: When contacting customer support, make sure to provide your order number and any relevant details about the issue you’re facing. This information will help us quickly locate your order in our system and investigate the situation;
  • track your order: If you have a tracking number for your order, you can use it to track the status of your shipment online. This can provide real-time updates on the location and the estimated delivery date of your package.

If you encounter any problems with the delivery of your order, please don’t hesitate to get in touch with us. Your trust is important to us, and we’re here to make sure your experience is as smooth as possible.

Tracking Doesn’t Exist

If you find that the tracking info for your order doesn’t seem to exist or is not updating as expected, there’s no need to worry. While tracking systems are usually reliable, occasional discrepancies or delays can occur for various reasons. Here’s why tracking information doesn’t seem to exist:

  • typos in the tracking number: Double-check the tracking number you’ve entered to ensure there are no typos or errors. Even a small mistake can lead to tracking information not being found;
  • courier service update: The tracking info might not be updated in real time due to delays by the courier service. Wait for a few hours or until the next business day to see if there are any updates;
  • customs clearance: If your order is being shipped internationally, it might be going through customs clearance procedures. This can cause delays in tracking updates, but the info should become available once the package clears customs;
  • technical glitches: Occasionally, technical glitches can affect order number tracking. This issue is usually temporary and resolved quickly by the courier service’s IT team.

While it can be frustrating not to see immediate tracking updates, rest assured that your order is still on its way. The tracking system is designed to provide transparency and visibility into the shipping process, but occasional delays or glitches can occur. If you’re concerned about the lack of tracking information, our customer support team is here to assist you and provide any necessary information.

Failed Delivery Attempt

If you’ve received a notification indicating a failed delivery attempt for your order, don’t worry. You can take some steps to ensure a successful delivery of your package. A failed delivery attempt may occur for various reasons, such as the recipient not being available at the specified delivery address. Here’s what you can do if you encounter a failed delivery attempt:

  • check delivery notice: If a delivery attempt is unsuccessful, the courier service typically leaves a notice at the delivery address. This notice contains instructions for rescheduling delivery or picking up the package from a local facility;
  • reschedule delivery: If the notice provides an option to reschedule delivery, use the provided contact details to get in touch with the courier service. You can usually request a new delivery date and time that better suits you;
  • pick up in person: If the notice indicates that the package is being held at a local facility, you can visit the facility to pick up your package in person. Make sure to bring a valid ID and the delivery notice for verification;
  • contact customer support: If you encounter any difficulties or have questions regarding the failed delivery attempt, don’t hesitate to contact our customer support team.

Remember, failed delivery attempts are common and can often be easily resolved. If the failed delivery is due to incorrect or incomplete delivery information, you may need to update your details to ensure a successful next delivery attempt. 

Make sure to provide accurate and complete address info to avoid future issues.

Not All Items Listed

If you notice that not all items are listed when tracking your order, there could be a few reasons for this occurrence:

  • partial shipments: If your order includes multiple items, they may be shipped separately due to availability or logistics. This can result in only a portion of your order being listed for tracking at a given time;
  • processing time: Sometimes, there might be a delay in updating tracking info for all items in your order. It’s possible that the tracking info for some items hasn’t been updated yet but will become available as the order progresses through the processing and shipping stages;
  • shipment updates: Tracking information is typically updated at key stages of the shipping process, such as when the package is scanned at a distribution center or during delivery attempts. If the items in your order are at different stages of the shipping process, they may not all have updated tracking info simultaneously;
  • inventory availability: In some cases, an item you ordered might be temporarily out of stock or awaiting restocking. This can lead to delayed shipping or separate shipments for different items in your order.

If you find that not all items are listed in your order tracking, we recommend giving it a little more time.

Is It Possible to Track Shipment Without Tracking Number?

Unfortunately, tracking your shipment requires the unique tracking number provided in your confirmation email. This number allows you to access real-time updates on your order’s location and delivery status. You may even use our online pharmacy’s tracking tool to track shipment of your order. 

If you encounter any difficulties with tracking, our support team is here to assist you and provide the necessary info.

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